Contact Information
Contact Us
Last Updated: February 3, 2026
We're here to help! Whether you have questions about an order, need assistance with a return, or just want to say hello, our customer service team is ready to assist you.
Customer Service
Email: Contact@vonili.com
Response Time: 1-2 business days (24-48 hours)
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
For the fastest response, please include your order number in all correspondence.
Our Customer Service Commitment
- We respond to all emails within 24-48 business hours
- Refunds are processed within 5-10 business days of return receipt
- Order issues are resolved within 7 business days of first contact
- We provide tracking for all orders
- Full refunds for cancelled/unavailable items - no questions asked
If you haven't received a response within 48 business hours, please check your spam folder and resend your email. We value every customer and are committed to resolving all issues fairly.
Business Information
VONILI
Online Fashion & Lifestyle Retailer
Women's & Men's Clothing | Shoes | Bags | Jewelry | Accessories | Home Decor
1207 Delaware Ave #4434
Wilmington, DE 19806
United States
Common Inquiries
Order Status
Track your order using the tracking link in your shipping confirmation email. If you need additional assistance, email us with your order number.
Returns & Exchanges
Please review our Return Policy and email us at Contact@vonili.com to initiate a return. Include your order number and reason for return.
Shipping Questions
For shipping inquiries, please review our Shipping Policy or contact us with your order number.
Product Information
Have questions about sizing, materials, or product care? Email us and we'll be happy to help!
Damaged or Defective Items
Contact us within 48 hours of delivery with photos of the damage and your order number for quick resolution.
Order Modifications
Need to modify or cancel an order? Contact us immediately. Changes may not be possible once an order is processing.
Before You Contact Us
To help us assist you faster, please have the following information ready:
- Your order number (found in your order confirmation email)
- The email address used for your order
- A detailed description of your inquiry
- Any relevant photos (for damaged/defective items)
Social Media
Follow us on social media for the latest styles, promotions, and updates:
Please note that social media is not the fastest way to reach our customer service team. For order-related inquiries, please email us directly.
Feedback
We value your feedback! If you have suggestions on how we can improve our products or services, please don't hesitate to reach out. Your input helps us serve you better.