Payment Policy

Last Updated: February 3, 2026

At VONILI, we are committed to providing a secure and convenient payment experience. This Payment Policy outlines our accepted payment methods, billing practices, and security measures.

1. Accepted Payment Methods

We accept the following payment methods:

Credit & Debit Cards

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club

Digital Wallets

• Apple Pay
• Google Pay
• Shop Pay
• PayPal (where available)

Buy Now, Pay Later

• Klarna
• Afterpay/Clearpay
• Shop Pay Installments
• Affirm (where available)

Buy Now, Pay Later options are subject to eligibility and approval by the respective provider. Additional terms and conditions apply.

2. Payment Processing

2.1 Secure Transactions

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. This means:

• Your payment information is encrypted using SSL/TLS technology
• We never store your full credit card number on our servers
• All transactions are processed through secure, encrypted channels
• Fraud detection systems protect against unauthorized transactions

2.2 Payment Review Process

To protect both our customers and our business from fraud, all payments undergo a manual security review before order processing begins. This review process:

• Typically takes 1-24 hours during business days
• Verifies billing information and payment authenticity
• Protects against unauthorized transactions and identity theft
• May take longer on weekends, holidays, or during high-volume periods

Please Note: Your order will not begin processing until payment has been reviewed and approved. You will not receive a shipping confirmation until this review is complete.

2.3 When You Are Charged

Your payment method is authorized at the time your order is placed. The charge is captured once your payment passes our security review. If there are any issues with your payment or it does not pass review, we will contact you before proceeding.

2.3 Currency

All prices on our website are displayed in US Dollars (USD) unless otherwise indicated. If you are paying with a card issued outside the United States, your bank may charge additional fees for currency conversion.

3. Billing Information

3.1 Accuracy

Please ensure that your billing information is accurate and matches the information on file with your payment provider. Orders may be delayed or cancelled if billing information cannot be verified.

3.2 Billing Address

Your billing address must match the address on file with your credit card company. This is a security measure to prevent fraud.

3.3 Statement Descriptor

Charges will appear on your statement as "VONILI" or "VONILI.COM".

4. Order Verification

To protect against fraud, we may verify your order before processing. Verification may include:

• Confirming your billing and shipping addresses
• Contacting you via email or phone
• Requesting additional identification
• Verifying payment method ownership

Orders that cannot be verified may be cancelled, and you will be notified if this occurs.

5. Payment Declined

If your payment is declined, please:

1. Verify your card information is entered correctly
2. Ensure your card has not expired
3. Check that you have sufficient funds or credit available
4. Confirm your billing address matches your card on file
5. Contact your bank to ensure there are no restrictions on your card
6. Try a different payment method

If problems persist, please contact us at Contact@vonili.com.

6. Authorization Holds

When you place an order, an authorization hold may be placed on your payment method. This is a temporary hold to verify that funds are available. Authorization holds:

• Are not actual charges
• Typically release within 3-7 business days if the order is cancelled
• Release times depend on your bank's policies

7. Taxes

Applicable sales tax will be calculated and added to your order total at checkout based on your shipping address. Tax rates are determined by state and local tax laws.

8. Pricing

8.1 Price Accuracy

We make every effort to ensure that prices displayed on our website are accurate. However, if a pricing error occurs:

• We reserve the right to cancel orders placed at incorrect prices
• We will contact you before cancellation
• You will receive a full refund for cancelled orders

8.2 Price Changes

Prices are subject to change without notice. The price charged will be the price displayed at the time of your order.

9. Promotions & Discounts

• Promotional codes must be entered at checkout
• Only one promotional code can be used per order (unless otherwise stated)
• Promotions cannot be applied retroactively to previous orders
• We reserve the right to modify or cancel promotions at any time
• Promotional discounts may not be combined with other offers

10. Refunds

Refunds are processed according to our Refund Policy. Key points:

• Refunds are issued to the original payment method
• Processing time is 5-10 business days
• Your bank may take additional time to post the refund
• Original shipping charges are non-refundable (unless we made an error)

11. Disputed Charges (Chargebacks)

If you have an issue with your order, please contact us at Contact@vonili.com before disputing the charge with your bank. We are committed to resolving issues quickly and fairly.

Filing a chargeback without first contacting us may result in:

• Delayed resolution
• Account suspension
• Inability to place future orders

12. Gift Cards

If we offer gift cards:

• Gift cards are non-refundable and cannot be exchanged for cash
• Gift cards do not expire
• Lost or stolen gift cards cannot be replaced
• Gift cards can be combined with other payment methods

13. Payment Security Tips

To protect yourself when shopping online:

• Never share your password or payment information via email
• Ensure the website URL shows "https://" and a lock icon
• Monitor your statements for unauthorized charges
• Use strong, unique passwords for your account
• Be cautious of phishing emails claiming to be from us

14. Contact Us

For questions about payments or billing, please contact us: