Frequently Asked Questions

Orders are processed within 1–3 business days. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

Because we process orders quickly, changes and cancellations may not be possible once processing begins. Email Contact@vonili.com as soon as possible and we'll do our best to help.

Please check your spam/junk folder first. If it's still missing, contact us with the name and email used at checkout and we'll confirm your order.

United States: 7–12 business days total (including processing).

International: 10–18 business days total, and up to 21 for some destinations depending on customs.

US: $6.95, or free on orders over $75.

International: $12.90 flat, or free on orders over $100. Final rates are always shown at checkout.

We ship to the United States and 40+ countries across the Americas, Europe, the Middle East, Africa, and Asia-Pacific. Available destinations appear automatically at checkout based on your address. If your country isn't offered there, we're unable to ship to it at this time.

To get your items to you faster, orders may ship in multiple packages from different fulfillment locations. Each package has its own tracking number – please check all of them before reporting a missing item.

Please check around your delivery area and with neighbors/household members, and allow 24–48 hours as tracking sometimes updates early. If it's still missing, contact the carrier with your tracking number to file a claim. Once a carrier marks a package as delivered, please open a claim with them using your tracking number — we're glad to share order details to support your claim.

International orders ship on a Delivered Duty Unpaid (DDU) basis, so import duties, customs fees, VAT, or local taxes may apply on delivery. These charges aren't included in your order total and are set by your local customs authority. Duties and taxes generally can't be refunded once paid.

You can request a return within 7 days of delivery. Items must be unworn, unwashed, with original tags attached. Email us first at Contact@vonili.com for authorization and the correct return address. See our full Return & Refund Policy for details.

Email Contact@vonili.com with your order number, the items you'd like to return, and the reason. We'll respond within 1–2 business days with instructions and the return address. Please wait for our return authorization before shipping anything back so we can process it smoothly.

For hygiene and safety, bodysuits, intimates & lingerie, swimwear (if the liner is removed), final-sale/clearance items, gift cards, personalized items, and any worn/washed/altered items are final sale.

We don't offer direct exchanges. For a different size or color, return the original item and place a new order – this gets your new item to you faster.

After we receive and inspect your return (2–3 business days), approved refunds are issued to your original payment method. Please allow 5–10 business days to see it, plus any additional time your bank needs.

We're sorry! Contact us within 48 hours of delivery at Contact@vonili.com with your order number and photos. For verified cases, we'll cover return shipping and send a replacement or full refund.